Our Commitment
We strive to deliver high-quality print-on-demand products that meet your expectations. Due to the customized nature of our products, all sales are generally final once production begins. However, we have established the following policy to ensure fairness and address legitimate concerns.
1. Eligibility for Returns & Refunds
We Accept Returns/Refunds ONLY Under These Circumstances:
- Major Production Errors: Items received with significant flaws that are our responsibility, such as:
- Incorrect product printed (e.g., wrong item type or size sent).
- Severe misprints, blurring, or smudging not present in your uploaded file.
- Noticeable manufacturing defects (e.g., major seams splitting, misaligned prints).
- Damage During Shipping: Items that arrive damaged or defective due to transit. Note: You must report this within 3 days of delivery and provide photographic evidence.
What is NOT Eligible for Return/Refund:
- Customer Design Choices: Issues arising from your provided design file, including:
- Color variations between your screen and the physical product.
- Design placement, sizing, or overall appearance as rendered from your file.
- Spelling errors, low-resolution images, or incorrect dimensions in your uploaded artwork.
- Product Fit or Material Feel: Dissatisfaction with the fit of apparel (e.g., too small/large) or the general feel of the material, as these are specified on the product pages.
- Minor Imperfections: Slight variations in color, tiny ink spots, or minor fabric texture variations inherent to print-on-demand and garment production.
- Changed Your Mind: Custom printed items cannot be resold, so we do not accept returns simply because you no longer want the item.
2. How to Initiate a Return or Refund Claim
If your issue qualifies under our policy, please follow these steps:
- Contact Us: Email our support team at info@dropshipgift.com within 7 days of receiving your order. Include your order number and clear photos/videos showing the issue.
- Review & Authorization: Our team will review your claim within 3-5 business days. If approved, we will provide a Return Merchandise Authorization (RMA) number and instructions.
- Do Not Ship Items Back Without Approval: Unauthorized returns sent to our facility cannot be processed or refunded.
3. Refund Process
- Upon approval of your claim, you may be offered a reprint of the corrected item or a full refund to your original payment method.
- If a return of the physical item is required, we will provide a prepaid return label. Refunds are processed after we receive and inspect the returned item.
- Please allow 5-10 business days for the refund to appear in your account after processing.
4. Exchange Policy
We do not offer direct exchanges (e.g., swapping for a different size or product). The process is:
- Request a refund for the original item per the policy above.
- Place a new order for the desired item. This ensures your new design files and specifications are correct.
5. Non-Received or Lost Packages
- If your tracking shows “Delivered” but you have not received the package, please contact your local postal carrier or building management first.
- For shipments lost in transit (no tracking updates for an extended period), contact us. We will investigate with the carrier and typically reship your order if it is confirmed lost.
6. Contact Us
For any questions regarding this policy, please contact our customer service team:
Email: info@dropshipgift.com